Frequently Asked Questions
Everything you need to know about shopping at Glico Official Shop
How long does shipping take for Glico snacks?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days to arrive.
What is your policy on heat-sensitive items like Pocky?
We take great care in packaging, but during summer months or in hot climates, chocolate products may melt. We recommend choosing express shipping or being present for delivery to minimize heat exposure.
Do you offer international shipping?
Currently, the Glico Official Shop ships to addresses within the domestic region. Please check our shipping page for a full list of supported zip codes.
Are Glico products sold here authentic?
Yes, this is the official Glico store. All products, including Pocky, Pretz, and Bisco, are sourced directly from our manufacturing facilities to ensure maximum freshness and quality.
Can I return food items if I change my mind?
To ensure the safety and health of our customers, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 7 days for a replacement or refund.
Where can I find allergen information for your products?
Detailed nutritional information and allergen warnings are listed on each product page under the 'Ingredients' section and are also printed on the physical packaging.